Quality Policy and Information Security Policy

Strategic Internal Policies

These high-level policies of the QMS and ISMS define the strategic intent and the quality and information security objectives.

Quality Policy

Idlewild is committed to providing accurate and reliable language solutions for businesses across various industries, embracing over 120 languages. Our services encompass translation (both certified and non-certified), editing, revision, proofreading, digital publishing, multimedia production, interpretation and others, serving the legal, financial, healthcare, industry, technology, agriculture, energy, transportation, education, government, marketing and life sciences markets.

With an Integrated Quality Management System, the Idlewild group strives the highest standards of excellence, ensuring customer satisfaction and promoting the continuous improvement of our processes. We constantly invest in cutting-edge technologies and in training highly qualified professionals, ensuring the efficiency and precision of our services.

Our commitment is to deliver the highest-quality projects within the established deadlines, always meeting our client’s expectations.

Information Security Policy

Idlewild’s information security policy is supported by actions aimed at enabling and ensuring:

• Confidentiality: the information shall not be made available or disclosed to an unauthorized or unaccredited person, system, agency, or entity;
• Integrity: the information shall not be modified or destroyed in an unauthorized or unintentional manner;
• Availability: the information shall be accessed and used whenever required by a natural person or duly authorized system, agency, or entity.

Additionally, our policy is based on the following principles:

• Information is an essential asset for Idlewild’s processes;
• Information security applies to all Idlewild employees, including all departments and divisions, and specific responsibilities are assigned to particular roles;
• Idlewild has defined and implemented specific information security policies and ensures that such policies are in place and up to date;
• Idlewild continuously evaluates its information security management system and implements improvement actions whenever applicable.

These high-level QMS and ISMS policies outline the strategic intent and purposes of quality management and information security.

Detailed policies describe a specific information security area in further detail, with specific responsibilities such as mobile device usage policy, access control policy, clean desk policy, clear screen policy, information transfer policy, among others.

Idlewild’s management has approved all these policies, which are regularly reviewed by QMS and ISMS managers during critical analysis.